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Privacy Policy

This Privacy Policy is effective as of May 25, 2017

Samples.com PRIVACY NOTICE — IMPORTANT — PLEASE READ

This website is operated by Samples.com (“Samples.com,” or “we”). This privacy notice (the "Privacy Policy") discloses the information gathering and dissemination practices for the Samples.com website, mobile applications, electronic services, and social networking sites (collectively, the "Site"). Here at Samples.com, your privacy is important to us, so we provide this policy to help you understand how we treat the information collected and how such information is used and shared.

Please note that by using this Site and our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms described in this Privacy Policy, please do not provide us with your personal information or interact with the Site.

Please also review our Terms of Use, which govern your use of the Site.

What information does the Site obtain?

User Provided Information – When you use the Site, you may provide Samples.com with certain information voluntarily.

Registration Information. When you register with us or create an account, you may share some information with us. This information may include: (a) your user name, password, name, mobile or residential phone number, zip code, e-mail address, postal address, date of birth, gender, answers to survey questions and other registration information; (b) responsive information, such as when you enter sweepstakes, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us; (d) information you enter into our system when using the Site, such as contact information which is clearly labeled at the time you submit it; and (e) payment and transaction information, if you choose any of our paid services.

User Provided Content. You may also provide us with certain information while socializing and interacting on our Site, including information you post on the Site, information posted on any forums, any chats, or any other User Content. Any User Content that you post on public portions of our Site may be shared or publicly posted. We have no obligation to keep private any information that you make available to other users or to the public when using our forum or chat functions.

Information Provided Through a Social Network. You may also be able to register and log in to the Site using your account from a social media network, such as Facebook, Google +, or Yahoo!. When you connect with us using your social media account, you give us permission to collect and store specified data from that social media account, which may include your public profile information, name, profile picture, gender, birthday, e-mail address, friends list, and current city. The information we obtain from these third-party services may vary depending on your personal settings or their privacy policies. You can control the information we receive from these social media networks using the privacy settings on your social media account. We use this information in order to provide our services, to present offers that are relevant to you, and to personalize your experience and your posts on the Site.

Automatically Collected Information – When you use the Site, we automatically collect certain information from you, such as Internet addresses, browser type, Internet Service Provider (ISP), referring and exit page, operating system, timestamps, clickstream data, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, and your mobile operating system. We also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers. This information is logged and used for purposes such as to help diagnose technical problems and to administer our Site so that we can constantly improve it.

Cookies. Cookies are small data files placed in your browser. Cookies transmit information such as session ID, user ID, and conversion data. This information helps website providers recognize a browser or mobile device and helps us gather information such as how many users have visited the Site and which pages and advertisements have been seen and clicked on. We use first-party cookies and third-party cookies together to report ad impressions, other uses of ad services, and interactions with ad impressions related to your visit to our Site. Such information is used to tailor your experience on our Site.

Third-Party Analytics. We may collect certain information via third-party analytics services and data providers, which may collect your non-sensitive user information. This may include: the information you provide us, your session ID, your user ID, and conversion data. This information provides us with tools to calculate the numbers and frequency of visitors on the Site and to understand how you and other users use the Site so to improve your experience.

  • Google Analytics. We enable Google Analytics to support Display Advertising. We have implemented the following Google Analytics features to support Display Advertising: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, Google Analytics Demographics and Interest Reporting. You may opt out of Google Analytics for Display Advertising and customize Google Display Network advertisements at http://www.google.com/settings/ads
    • Remarketing with Google Analytics. We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet. Both ourselves and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.
    • Google Display Network Impression Reporting and DoubleClick Campaign Manager integration. Both ourselves and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
    • Google Analytics Demographics and Interest Reporting. We use data from Google's Interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics to match you with the right message and show you advertisements that are more relevant to your interests.
  • Data Providers. We may work with data providers who may collect web log data from you (including IP address and information about your browser or operating system), place, or recognize a unique cookie on your browser to enable you to receive customized ads, personalized e-mail or content. Such cookies do not contain any personally identifiable information, but reflect de-identified demographic or other data linked to the data you voluntarily submitted to us (e.g. your e-mail address that is shared solely in hashed, non-human readable form).
How is the obtained information used and shared?

We use the information that we collect for purposes including to provide our services, send you samples or offers that you request, contact you regarding new promotions, improve our Site, resolve disputes, troubleshoot problems, enforce our customer agreements, and comply with applicable law. We also use this information—directly, indirectly, and in combination with data we share with other parties—to introduce you to informational, service, and/or product offerings of samples.com and/or its subsidiaries, affiliated companies, partners, advertisers, select unaffiliated companies, unaffiliated list brokers, affiliate marketers, companies that want to advertise other products/services, assigns, and/or brands that are owned by, licensed by, and/or partnering with samples.com (collectively, "Affiliates"). We do this by transferring, licensing, and/or sharing your information with Affiliates so they may correspond with you and provide you with marketing materials and/or promotions that may be of interest to you. Affiliates may also transfer, and/or share your information with unaffiliated list brokers, affiliate marketers, and/or companies that want to advertise other products and/or services. Once a third party obtains your information, its subsequent use is controlled by the privacy policies and terms of use of the third party.

Transaction Information: Your payment and transaction information is used to process your monthly subscription to the Site. This information is processed via a third party payment processor where you will input the information to upon signing up. Samples.com never shares your payment information or your account information, unless required by law. Samples.com does not store your payment information, except for information related to the transactions, such as transaction amount(s), time and manner of the transaction, and other transaction circumstances.

Third Party Advertisers: Some offers or deals may have additional sign-up information. When you answer any survey question or sign up for a third party offer, we will transfer some or all of the information that you submit to Affiliates that you respond to. We work with several Third Party Advertisers to provide you with the best offers that suit your interests and to personalize your experience on the Site. Once a Third Party Advertiser or Affiliate receives the information you submit to them, their use of your information is controlled by the privacy policy and terms of that third party.

Emails & Newsletters: When submitting any information on our website you expressly authorize Samples.com and Affiliates to use your personal information as explained in this privacy policy, and you consent to receiving commercial email from Samples.com and Affiliates. You can expect to receive offers regarding specific products and/or services, newsletters, sweepstakes announcements, promotions, and other similar offers. Should you wish to discontinue receiving these e-mails simply unsubscribe using the link in the email you receive.

Other Data Sharing: In addition, we may share information that we collect with our vendors or service providers who help us operate our business; in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property, or safety of our company, our employees, our web site users, or others; or to enforce our website terms and conditions or other agreements or policies. We may also transfer any data we collect in connection with a corporate change such as a merger, our acquisition by another company, or a partial or total sale of our assets (including as part of a bankruptcy proceeding).

What are my opt-out rights?
  • Samples.com Newsletter: If you opted into receiving correspondence from us via our newsletter, you may unsubscribe to future correspondence by clicking the link in the email you receive or by clicking here: Unsubscribe. You may also unsubscribe by sending an e-mail to support@samples.com.
  • User Content. If you post any User Content on any public areas of our Site, you understand that there is no reasonable expectation of privacy for such information, and it may be seen by other users or the public. If you would like any User Content removed, contact support@samples.com.
  • Do Not Track: At this time, when we collect information from you for the purpose of tracking your online activities over time and across third-party websites or online services, we do not respond to "Do Not Track" signals or frameworks requesting an alteration to our online tracking of individual users who visit our Site or use our services.
  • Internet-Based Advertising: Our Site may include third party advertising and links to other websites. We may work with third-party advertising networks and advertisers who help deliver these ads to you and who may collect information about your browsing activity over time and across different sites in order to make this advertising more relevant. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information we or the online advertising network serving the ad collect about your online activities here and elsewhere over time. To opt out of these types of ads, please visit the Network Advertising Initiative for information about how to opt-out of interest-based advertising by their members. See http://www.networkadvertising.org for general information about the NAI and http://www.networkadvertising.org/managing/opt_out.asp for the opt-out page. You may also visit http://www.aboutads.info/consumers/ to learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies. Note that electing to opt-out will not stop advertisements from appearing in your browser or applications. It may make the advertisements you see less relevant to your interests. In addition, note that if you use a different browser or erase cookies from your browser, you may need to renew your opt-out choice.
  • Cookies: Information we collect through cookies and other technologies that does not by itself identify you is used to assist us in delivering you relevant ads when you are on a webpage. We also use cookies to improve the performance of our advertising on other websites. Although you may not opt out of receiving online advertisements generally, you may control the collection of data on our Site used for targeted samples.com advertising during your visits to other websites. To opt-out of samples.com data collection for targeted advertising on other sites, please read the instructions found here: Opt-out.
  • Google Analytics: You may opt out of Google Analytics for Display Advertising and customize Google Display Network advertisements at www.google.com/settings/ads
Your California Privacy Rights

We may make your personal information available to third parties for their marketing purposes as described in this Privacy Policy. We maintain the policy of only disclosing such personal information to third parties with your affirmative consent. If, however, you no longer wish to share your personal information in this way, please send your request in writing to:

Samples.com
Attn: Legal Department
P.O. Box 12630
San Diego, CA, 92101, USA
legal@samples.com

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Site and for a reasonable time thereafter. You will have access to the account you create, and you are able to make choices regarding your account. Within your own account, you may correct, update, and/or delete your account registration. You may cancel your monthly subscription at any time by visiting your Account Settings. If you'd like to access, update, or delete any other User Provided Data that you have provided via the Site, please contact us at legal@samples.com or the address below and we will respond in a reasonable time. Before we are able to provide you with any information, correct any inaccuracies, or delete any information, however, we may ask you to verify your identity. Please note that some or all of the User Provided Data may be required in order for the Site to function properly, and we may be required to retain certain information by law.

Security

We take reasonable and appropriate measures to help prevent the loss, misuse, and alteration of your information by carefully limiting access to the database in which your personal information is stored. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

Children

The Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personally identifiable information from someone under the age of 13, we will delete such information from our records.

Links to Other Sites

Our Site may contain links to other sites whose information practices may be different than ours.  We do not have control over the information that is submitted to, or collected by, these third parties.  You should consult the privacy policy of these other sites to learn how your privacy is protected.

Your Consent

Please note that by using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with the Site. Your assent to these practices is essential for us to continue operating this website, including the services it provides. Similarly, we need you to provide accurate personal information so that you can be contacted and receive the information you request. You can opt-out and decide not to provide the requested personal information. However, by doing so, you will not receive the information and/or service you are requesting.

Contact Us

To reach the owner of this website, contact:

Samples.com
P.O. Box 12630
San Diego, CA, 92101, USA
support@samples.com

Changes to this Privacy Notice

We may make modifications to this Privacy Policy from time to time. If we make any material changes, we will notify you of such changes by posting the new policy on the Site or by sending you an e-mail. If you continue to use the Site after modifications, your continued use will constitute as acceptance of the changes and you agree to be bound by the revised Privacy Policy. Review our Privacy Policy regularly so that you can stay informed of our practices, as they may change in the future.

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